Shipping Policy
Last updated: 9 July 2026 · Applies to all orders placed through UV Works Pty Ltd
01 Where we ship
We ship worldwide from Sydney, NSW via Australia Post. Our current delivery zones are Australia, New Zealand, selected countries in Asia (Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand), the United States, Canada, the United Kingdom, and the rest of Europe.
If your country isn't on this list, see Section 7 — we can often still work something out.
02 Order processing times
As a custom print-to-order business, all products are printed and prepared after your order is placed. Orders are processed and dispatched within 24–48 business hours of order confirmation.
Please note that processing time is separate from delivery time. Business hours are Monday to Friday, excluding Australian public holidays.
03 Delivery timeframes
All orders are shipped from Sydney, NSW via Australia Post. Delivery timeframes are estimates only and are not guaranteed. Delays may occur during peak periods (e.g. Christmas) or due to circumstances outside our control.
Australia
| Region | Estimated delivery |
|---|---|
| NSW / ACT | 3–5 business days |
| VIC / QLD | 3–6 business days |
| SA / TAS / NT | Up to 10 business days |
| WA | Up to 13 business days |
| Remote areas | Additional time may apply |
International
All international orders arrive within 15–30 business days after dispatch, depending on destination and local postal handling.
04 Shipping costs
Australia
Prefer tracking? Add the tracking upgrade at checkout for a flat $5.20.
International
Flat-rate untracked shipping by zone. All prices in AUD.
| Zone | Countries | Rate |
|---|---|---|
| New Zealand | — | $3.45 |
| Asia | Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand | $3.75 |
| US & Canada | — | $4.40 |
| UK & Europe | United Kingdom and the rest of Europe | $4.70 |
05 Order tracking
By default, all orders are shipped untracked — both within Australia and internationally. This keeps our shipping affordable, but means there are no live tracking updates once your parcel is in the mail.
Australian customers can add the tracking upgrade at checkout for $5.20. Tracked orders come with an Australia Post tracking number, emailed to you once dispatched, and can be followed via the Australia Post tracking portal.
Tracking is not currently available on international orders.
06 Missing or delayed orders
If your order hasn't arrived within the estimated delivery window, please wait a few extra business days first — postal delays are common and most parcels turn up shortly after.
If it still hasn't arrived:
- Tracked orders (Australia): Check your tracking number via Australia Post for the latest status. If tracking shows an issue or the parcel is significantly delayed, contact us and we will follow up on our end. You can also lodge a missing item claim directly through Australia Post at auspost.com.au.
- Untracked orders (domestic and international): Get in touch via our contact page and we will do our best to help. Please allow the full delivery window to pass before reaching out.
07 International orders
Don't see your country in our shipping zones? Get in touch via our contact page and let us know where you're based — we can often work something out.
International customers are responsible for any local customs duties, taxes, or import fees that may apply on arrival. These are set by your local authorities and are outside our control.
08 Changes to this policy
Our shipping options, rates, and timeframes may change as we grow. We will update this page to reflect any changes, including the "Last updated" date at the top. We recommend checking back periodically, particularly around the end of our free shipping promotional period.